Figmart is committed to customer satisfaction and offers a flexible return/replacement policy. The following are the specifics of our return policy and refund process:

Return/Replacement Policy:

Under the following conditions, a customer is eligible for a return:

  1. The item needs to be unused and unopened in its original condition.
  2. The item’s packaging/box or seal must be unbroken. Do not accept the delivery if the package appears to be tampered with.
  3. A return is not applicable if the product details page indicates that it is non-returnable.
  4. If the item received is damaged, defective, incorrect, or missing and meets the above conditions, you can request a return by contacting our customer service team within 7 days of delivery.
  5. After raising an issue, customers will get the replaced product in approximately 5 to 7 days approximately.

Refund Policy:

At this moment, we do not offer any refunds. However, we always do our best to deliver genuine, high-quality items to every customer. Please check the product details carefully before ordering.

Contact us at info@figmartbd.com or +880 9611033628 for questions related to refunds and returns.